Problem
When connecting to the selenium instance via an automation script you run in to a connection error.
Solution
Check if you have java 8 jre installed from oracle:
https://www.oracle.com/java/technologies/javase-jre8-downloads.html
Check if “automationService.jar” exists in:
C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\automationService\ (WINDOWS)
/USERNAME/Library/Application Support/Incogniton/automationService/ (MAC)
If not:
Download the zip here:
https://downloads.incognitondownloads.com/misc/automationService/update.zip
And unzip it in:
C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\automationService\ (WINDOWS)
/USERNAME/Library/Application Support/Incogniton/automationService/ (MAC)
Restart Incogniton and try to launch the automation again.
If the problem still persists contact [email protected] and attach your log files which are located here:
C:\Users\USERNAME\AppData\Roaming\Incogniton\Incogniton\logs\ (WINDOWS)
/USERNAME/Library/Application Support/Incogniton/logs/ (MAC)
If you have any additional questions please do not hesitate to contact our support department.
